Confidentiality and Privacy

Client information, terms of service, and conditions are strictly confidential. Personal information and contact information obtained online are never exposed or sold to any third party. Client information is used only in compliance with the signed service agreement and the Privacy Policy. Strategic teams are required through our signed agreements to comply with the Confidentiality Agreement and the Privacy Policy.


Domain Management

Branded domains include 2048-bit SSL certificates and WHOIS privacy for eligible top-level domains. Domain registration is never exposed or sold to any third party. Third-party registration may be transferred to SL Digital for management. An inactive domain is locked and parked. An expiring domain may be renewed per client specification, or the domain will be released.


Information Collection

Information collection is electronically processed. A checklist is provided to guide information collection based on strategic goals and specific needs. Vast stores of data or photos may be collected by mail through a USB flash drive, a portable hard drive, or a compact disc (CD). For checklist samples, please click here.


Payment Options

An electronic invoice is provided with each service agreement. The secure payment portal accepts credit card and debit card payments with Visa, MasterCard, American Express, or Discover. Check payment by mail may require additional 7-14 days for processing. Payment by wire transfer is available upon request.


Reporting

Performance and analytics reports are provided to measure success and offer actionable intelligence per client specifications in the signed service agreement.


Review and Approval

Branded contents, designs, and digital proofs are provided for review and approval before implementation or publishing. Multi-device navigation and testing are presented for web design and email marketing. Each service deliverable includes two (2) standard editions to accommodate changes and modifications.


Stock Image, Video, and Audio

Each stock image, video, or audio includes copyright license features for the specific service usage per the signed service agreement.